The treatment you provide is undeniably vital, but so is the experience your patients have when interacting with your practice. Healthcare is not just about diagnosing and treating medical conditions; it’s about creating an experience that patients not only remember but also value and trust. 

In the complex world of medical practice management, the culture within the workplace is crucial to both the well-being of staff and the quality of patient care. Unfortunately, it's easier than you might think to destroy a positive work environment.

Welcome to a deeper exploration into the transformative power of employee recognition within the workplace. This post builds on an ongoing discussion we are having with administrators around the topic of employee recognition.

I was new to the ophthalmology field.  I had a designated trainer who put me on the fast track to proficiency.  I became confused, though when colleagues would contradict what I was taught.

According to a recent Gallup poll, four out of every ten workers in America believe that their company is understaffed, while relatively few believe that overstaffing is a problem their company faces.

It is no secret that I LOVE Oprah. I think she is an incredible businesswoman and an amazing role model.

Many of my students ask me for test taking tips. Here are those which my students say they have found most helpful …

So what are the major components of history taking? Here is a list to consider.

When I entered the field of ophthalmology, I didn’t know anything about eyeballs. But as I started to fall in love with my job, I realized that I needed a plan to turn it into a career.

According to a recent survey by Monster, Inc, 81% of employed job seekers feel some kind of burnout due to their job. Millennials were the group that reported experiencing the most burnout.

There is nothing more toxic to a workplace than gossip. But unfortunately, it’s also one of the most common problems people face on the job.

I am a huge proponent of finding work that you love. If you don’t love what you do, you probably won’t be able to do it for very long…and if you do manage to stick with it, you’ll probably end up burned out and unhappy. And that’s no way to live!

I was recently asked for my advice for Ophthalmic Medical Personnel. It was a great question and gave me “cause for pause”. After much thought here it is …

Whether you’re the manager of a practice or a newbie starting their second week, each of us face a number of challenges in the workplace that can lead to stress, anxiety, and being short tempered.

Way back in 2015, I published a blog post about a creative exercise I used in a staff meeting to discuss an ongoing issue in the office …

This is an abbreviated version of my article, "Get Organized! Medical Office Organization Tips." Find the full article in the September/October 2018 issue of Administrative Eyecare Magazine!

It's the same old story. You're short staffed in the clinic and trained techs are difficult (or impossible) to find. Patients are waiting and doctors are running behind. Everyone is stressed!

There’s so many reasons why I love assisting. Here are 10.

Once you have taken your first JCAHPO exam, you have a better idea of how the questions and answers are phrased and the testing process as a whole. Knowledge is power.

Automated Visual Field Testing is critically important. It assesses the functioning of the entire visual system including the brain, optic nerves and retinas. Obtaining a reliable, quality test is the job of the visual field technician.  This article discusses the two keys to obtaining a quality test.